Service Promise
Our service promise
 
At Mortgages @Options we strive to provide a first class service
to all of our clients at all times.
We understand that your mortgage will be one of the largest
financial commitments you will ever make and we will provide
you with expert advice which suits your financial situation
and will help you to reach your goals.
Our experienced mortgage and protection specialists will research
the whole of the mortgage market using an advanced mortgage
sourcing system to find the product that is right for you.
These are our promises to you:
Our qualified mortgage and protection specialists
will listen to your needs and then discuss and explain all
the options available to you.
Our recommendations will take into account all the
different methods of mortgage repayment as well as the large
selection of interest rates offered by all lenders.
We will always make our recommendation based on
your best interests.
We will look after your application ensuring that
the process is as simple and stress free as possible.
Whenever possible we will use on-line applications
to ensure that your mortgage and protection application is
dealt with as quickly as possible.
Our dedicated admin team will ensure that your application
is processed quickly and efficiently.
Delays sometime happen; when they do we will endevour
to solve them quickly and efficiently.
You will be kept up to date with the progress of
your application and we will communicate with the other professionals
involved in your application.
We will check your mortgage offer to make sure the
terms and conditions are as our recommendation and meet with
your approval.
Your calls to our office will be answered speedily
and messages left will be returned within twenty four hours.
When you entrust us with your personal information,
we will adhere to the Data Protection Act and treat your information
as private and confidential.
We do not disclose your information to anyone else
unless authorised to do so by you.
We will always treat you with courtesy and we promise
to look after your finances with the greatest care. However,
if you ever feel that our service has failed to be of an acceptable
standard we would ask you to tell us about it. Please direct
your comments to Matthew Searle, Director, @Options Ltd, 6c
Littlehampton Road, Worthing, West Sussex, BN13 1QE (info@independent-options.co.uk).
We are authorised and regulated by the Financial
Services Authority, our FSA number is 461157. We are also
covered by the Financial Ombudsman Service.
Please contact our team of friendly professionals on 01903
527000 or please use our contact
form for further advice.
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